Omh Support Operations
rlaope/oh-my-hermes[omh] Turn a support case into a clear customer reply, severity path, and owned next step. Use when the user says: support escalation, customer support reply, ticket triage, 고객 지원 에스컬레이션, 고객 답변 초안, 지원 티켓 분류.
At a glance
This skill is for Support and helps you draft a customer support reply, triage a support ticket, and escalate a support case.
git clone --depth 1 https://github.com/rlaope/oh-my-hermes
cp -r oh-my-hermes/skills/omh-support-operations ~/.claude/skills/omh-support-operations
Setup, runtime and requirements describe rlaope/oh-my-hermes, the repo this skill ships in.
Ticket ManagementCustomer ServiceEscalationTriageIssue ResolutionSupport Operations
Also in rlaope/oh-my-hermes
View the repo[omh] Hermes Accessibility Audit workflow: prepare WCAG, keyboard, focus, screen-reader, target-size, and reflow evidence gates for UI surfa...
[omh] Hermes achievements observation workflow: summarize hermes-achievements badges, tiers, recent unlocks, and progress from local plugin...
[omh] Hermes agent board workflow: coordinate multiple Hermes profiles or agents with task, handoff, heartbeat, blocker, and completion stat...
[omh] Agent Debug workflow: capture a stuck, looping, drifting, or repeatedly failing agent run, diagnose the likely failure pattern, and pr...
[omh] Hermes Agent Evaluation workflow: compare executor or agent choices on reproducible tasks using quality, cost, time, tool, and evidenc...
[omh] Hermes agent ops review workflow: help managers inspect AI-agent progress, blockers, quality gates, and throughput levers. Use when th...
[omh] Hermes AI slop cleaner workflow: delete AI-generated slop, dead code, and duplication while observable behavior stays identical. Use w...
[omh] External app actions - email, Slack, Discord, Notion, Linear, Jira, CRM, and similar providers, scoped with auth, payload, confirmatio...
[omh] Hermes adaptation for consulting an external advisor when configured. Use when the user says: ask, external advisor, claude, gemini, a...
[omh] Hermes Scheduled Ops Blueprint workflow: design recurring Hermes operations with schedule, delivery, silence policy, context chain, an...
[omh] Hermes adaptation for durable research-goal execution. Use when the user says: autoresearch-goal, research goal, durable research, cri...
[omh] Hermes adaptation for bounded official/upstream best-practice research. Use when the user says: best-practice-research, best practice,...
Other Support skills
Break a plan, spec, or the current conversation into a set of tracer-bullet tickets, each declaring its blocking edges, published to the con...
Implement a piece of work based on a spec or set of tickets.
Plan a huge chunk of work — more than one agent session can hold — as a shared map of decision tickets on your issue tracker, and resolve th...
Google Model Armor: Filter user-generated content for safety.
Manage customer support — track tickets, respond, escalate issues.
Integrates with Atlassian products to manage project tracking and documentation via MCP protocol. Use when querying Jira issues with JQL fil...