Customer Support
ericrisco/rsc-harnessUse when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or escalation with a handoff packet. NOT the help-center article it links to (that is `technical-writing`), a win-back program (`retention`), or the auto-answer bot (`chatbot`).
At a glance
This skill is for Support and helps you triage a support ticket, prioritize customer issues, and de-escalate angry customers.
git clone --depth 1 https://github.com/ericrisco/rsc-harness
cp -r rsc-harness/skills/customer-support ~/.claude/skills/customer-support
Setup, runtime and requirements describe ericrisco/rsc-harness, the repo this skill ships in.
Ticket TriageSlaPrioritizationDe EscalationCustomer RetentionHandoff
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