Aftercare Mandate
Delegate post-purchase requests. Keep final approval human.
About Aftercare Mandate
Aftercare Mandate is a merchant workspace for customer-authorized returns, warranty claims, and cancellations. The customer freezes the merchant, subject, action, requested outcome, and expiry. A delegate can submit only that exact request. The merchant proposes a resolution, and the customer alone approves or declines it. It records authorization and acceptance; it does not execute refunds, shipments, cancellations, warranty decisions, or payments.
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